Services & FAQ
Information regarding services we offer. Frequently asked questions.
BECOME A DEALER
CONTACT INFORMATION
Do you have questions about how we can help you and your company join a growing network of excellence worldwide? Fill out the form on the side and we will call you right away.
SALES & ORDER
You can buy our products from our nearest dealer. In addition to that, as Midas Detectors, we provide shipping to all over the world.
Our website is available for ordering from online. However, before purchasing one of our products, we recommend that you either contact us or reach out to our dealers to acquire information in order to get the most out of our products. To provide the best service, it is our priority is to give necessary information through phone or e-mails.
To get technical support for the product, it is sufficient to contact your dealer. If technical support is provided within the dealership, your dealer will perform this operation. In all other cases, Midas Detectors Technical Support will carry out the necessary actions for you free of charge under warranty.
PURCHASE & PAYMENT
- Following payment options are valid:
1. Master Card 2. Visa Card 3. Discover 4. American Express 5. Debit Card 6. Credit Card
- You can purchase any product you wish to buy through our certified website midasdetectors.com which is protected by strongest security systems available.
- Just sign up and add the product you want to buy to cart, and then complete the payment process, fill in the shipping address and confirm your order,
- Our team will check and confirm your order, to send you through electronic invoice,
- Product will be sent to that adress with appropriate delivery method.
Midas Kurumsal Ic ve Dis Tic. San. Ltd. Sti.
Bank Name: Garanti
Bank Account Type: USD
Account Name: Midas Kurumsal İç ve Dış. Tic. San. Ltd. Şti.
Branch Name: Maltepe - Istanbul
Branch Code: 205
Account Number: 9078423
IBAN Number: TR64 0006 2000 2050 0009 0784 23
Bank Name: Garanti
Bank Account Type: EURO
Account Name: Midas Kurumsal İç ve Dış. Tic. San. Ltd. Şti.
Branch Name: Maltepe - Istanbul
Branch Code: 205
Account Number: 9078424
IBAN Number: TR37 0006 2000 2050 0009 0784 24
TECHNICAL SERVICE
The technical support department gives you free maintenance service for our products under warranty period of 2 years. There is a maintenance fee for devices that have exceeded the warranty period.
Our company offers technical support for all the products we are selling, in case there has been any malfunction in electronic system.
We will address any issues resulting from technical malfunctions or production errors. However, it's important to note that our service does not cover faults or problems arising from product misuse.
- Accessories & Parts of the products are always available.
- Repairing products that are damaged as a result of use, will be maintained, repaired or parts replaced for a reasonable fee.
Product Registration & Technical Service Form
CONTACT INFORMATION
Do you need verification or technical support about your product? Fill out the form on the side and we will call you right away.
PAYMENT SERVICES
- We offer several different delivery methods based on the delivery adress. You can get our products either from a nearby dealer to not deal with shipment details, or from our online shopping platform. Please take note that if you purchase the product through our shopping platform, shipping costs will be covered by us.
- Depends on the location and available shipping options. We recommend purchasing from a local dealer if possible while getting a brief information to get the most out of our products.
- If order requires shipment, we will send you the necessary details for you to track your order and shipment. If you see any problem with the shipment you received, please carefully document the details for us to help you regarding the matter.
- If you encounter with any missing or broken pieces, please carefully document it with the assistance of shipment service provider and send us the details. We will help you with the matter.
WARRANTY TERMS
We offer 2 years of warranty for our products. Our products are carefully checked and tested by our experts before shipment so that our customers can receive products that are fully functioning and without any problems. Warranty conditions for specific products will be included in their manuals for more detailed situations.
ORDERS AND REFUND
- Reimbursing process details will be determined by the conditions explained in the Terms and Services Form.
Reimbuse process and conditions will be determined based on the product, payment option and circumstances described in our Terms & Services. If you are eligable for reimburse, we would gladly fulfill your reimburse request.
We are always restocking our warehouses on weekly basis. If, by any chance, your desired product is out of stock at that moment, it should arrive to us in roughly a few days and ready for shipment.
PAYMENT INFORMATION
MYRA LRL device is available through our shopping platform for purchase.
As Midas Detectors, we provide technical service support to Myra LRL device. Please don't try to fix the device on your own. Only send the problematic device to authorized technical services. Even simply removing the tape from case of main unit is enough for voiding your warranty.
Please make sure that you are purchasing the right product for your needs. For detailed information, you can check out our product videos from here: https://www.youtube.com/@midasdetectors/videos. Please double check the package contents and device details.
Licensed dealers will have dealer authority to sell original products which are properly sealed and kept in good condition.
FAQS
- 1 – DO YOU OFFER WARRANTY FOR YOUR PRODUCT?
- Yes, we provide 2 years warranty for all our products inside and outside Turkey.
- 2- IS THERE A GUARANTEE FOR THE OPERATION OF DEVICE ?
- We always check our products and make sure they are in perfect condition and working properly before shipment.
- 3 – IS SHIPPING AVAILABLE ?
- Shipping and delivery is available to all countries.
- 4 – ARE THERE VIDEOS FOR DEVICES ?
- Yes, please visit our YouTube Channel: https://www.youtube.com/@midasdetectors/videos
- 5 – IS THERE ANY TRAINING FOR USING THE EQUIPMENT ?
- We provide the customer with User Manual and Training in English and Turkish.
- 6 – CAN I VISIT YOUR COMPANY LOCATION BEFORE BUYING?
- Yes, our work days from Monday until Friday 9:00 till 18:00 on Saturday from 10:00 till 15:30.
- 7 – ARE YOUR DEVICES EASY TO USE AND CARRY?
- All our device is easy to used and carry and it’s easy to handle by anyone because it is uncomplicated.
- 8 – DO YOU HAVE GUARANTEE THAT I WILL RECEIVE PRODUCT WITHOUT ANY PROBLEMS ?
- Yes, we guarantee the arrival of the device, and the safety of arrival will be our responsibility, if you receive a product with a problem, please document the issue properly. we will look into the matter and asist you with best way possible.
- 9 -IS THERE A MAINTENANCE AVAILABLE FOR PRODUCT ?
- Yes, we provide technical services for products we manufacture or distribute. In case of problems caused by user, there will be a repair fee.
- 10 – IF MY DEVICE IS DAMAGED, WHAT SHOULD I DO ?
- You must reach out to us directly to explain the situation and provide pictures of the issue in order to send the device for maintenance. After we received the device, we will provide technical support for your device. Then, your product will be sent to you within a maximum of 21 work days unless specified otherwise.
- 11 – DO YOUR DEVICES DETECT ALL SIZES ?
- Myra LRL can detect targets as long as they are at least bigger than a single coin.
CONTACT US FOR MORE +90 216 421 30 30
If you need support or service on a different subject, do not hesitate to contact us.
